Term and conditions
Standard Terms and Conditions (T&Cs) for orders placed online at https://shop.brisecare.eu
We would like to familiarize you below with our standard terms and conditions, which govern how we process and settle your purchases.
The shop.brisecare.eu website offers “Brisecare merchandise” for sale.
BRISE merchandise is all merchandise that we offer on shop.brisecare.eu.
1. Formation of contract and delivery of merchandise
1.1 For orders placed online at shop.brisecare.eu, we enter into English language contracts only. You can choose your preferred language by using the language selector in the header of the website or by going to My Account in the mobile App.
1.2 When you order BRISE merchandise, your contract is with Brise Care BV, Poortweg 4 A, 2612 PA, Delft, NL
1.3 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at least within 7 days.
1.4 You consent to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Brise Care BV.
1.5 If you select in the checkout to offset the carbon footprint for your order, this is part of the purchase contract. You are informed about the amount of the contribution in the checkout before placing the order.
1.6 Please note, that by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.
1.7 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver within European Union. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.
1.8 We inform you about the delivery time on each product detail page as well as before you place an order.
2. Prices, shipping costs and express delivery
2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include EU/Dutch value added tax at the applicable statutory rate. The merchandise remains our property or the property of the relevant Brise Care BV partner, as the case may be, until full payment of the purchase price.
2.2 We assume the costs of shipping, except for express deliveries.
2.3 N/A currently: Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Merchandise will be delivered within 2 working days at the latest. If the merchandise does not arrive within that delivery period, you will of course receive a refund of the delivery costs.
3.1 We generally accept the following payment methods: cash in advance, credit card and payment through iDEAL or Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when we ship your order.
3.3 You consent to receiving invoices and credits solely in electronic form.
4. Promotional vouchers or discount code and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased, but are given out during advertising campaigns and are valid for a certain period of time or specified date.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain brands may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.
4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.
5. Gift vouchers and their redemption
5.1 Gift vouchers are vouchers that can be purchased. They may only be redeemed to purchase BRISE merchandise and BRISE partner merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.
5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest. Please go to “My Account” at shop.brisecare.eu in order to redeem gift vouchers and apply them to your customer account or to view your credit balance.
6. Statutory right of revocation in respect of BRISE merchandise
When you purchase BRISE merchandise you have a statutory right of revocation:
The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.
Information regarding the right of revocation:
You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.
In order to exercise your right of revocation you must notify us (Brise Care BV, Poortweg 4 A, 2612 PA, Delft, Phone number: +31 15 8000240, e-mail: email@example.com) of your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post or an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so.
You may also complete and submit the revocation form or other unequivocal declaration online through the contact form on our website. If you submit your notice of revocation online, we will send you a confirmation of receipt without undue delay (e.g. by e-mail). You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.
Consequences of revocation
If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.
You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.
The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. We will assume the return shipping costs, provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function. The return right does not exist for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
(If you wish to revoke the contract, please complete this form and return it to us)
Attn: Brise Care BV, Poortweg 4 A, 2612 PA, Delft, The Netherlands, Phone: +31 15 8000240, e-mail: firstname.lastname@example.org:
I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise (*)/:
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
(*) Delete where applicable
The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
End of notice
Any refunds are paid automatically to the account you used for payment. For advance payment by funds transfer/iDEAL, the refund will be sent to the account from which the payment was made. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.
9. Customer Care
For questions please contact our service desk
10. Statutory liability for defects and further information
10.1 The relevant statutory provisions govern our liability for defects.
Brise Care BV
Poortweg 4 A
2612 PA Delft / The Netherlands
Executive Board: Kerwin Chang
Registered with the Local Court (Den Haag),
KvK (Chambre of Commerce) 67705642 VAT ID: NL857140541B01